Package Protection PolicyUpdated 3 months ago
At Darc Sport, we understand the importance of ensuring that your orders reach you safely and securely. Our Shipping Package Protection service is designed to offer you peace of mind by providing coverage for lost, stolen, or damaged packages. Please carefully review the following details to understand your rights and responsibilities when utilizing our protection services.
1. CLAIMS AND COVERAGE
Coverage
Customers who opt to purchase Shipping Package Protection with their orders will be entitled to coverage against loss, theft, or damages during transit. Please note that the Shipping Package Protection coverage applies solely to the items included in the order for which coverage was purchased and does not extend to items from previous or future orders. This protection is available for an additional fee and must be selected at the time of purchase.
When to File A Claim
Claims must be filed within the timelines listed below. Your claim may be denied if it is not filed in accordance with these timelines.
How to Submit A Claim
We’ve made submitting a claim quick and easy with our online claim form. Once your claim is submitted, we will begin investigating the damaged, lost, or stolen package. Please allow up to 5 business days for us to review and process your claim.
Claim Approval/Denial
For claims involving packages that the carrier has confirmed as delivered, we reserve the right to deny a claim if it is determined to be false, inaccurate, abusive, or if we recognize patterns of excessive claims.
2. COVERAGE LIMITATIONS
Coverage Exclusions
The following are excluded from coverage:
- Items sent to incorrect addresses provided by the customer.
- Loss or damage due to natural events (e.g., floods, earthquakes, severe weather).
- Damage occurring after customer delivery.
- Shipping is non-refundable.
- Shipping protection cannot be canceled after an order has shipped.
- Protection must be purchased when the order is placed.
Excessive Claims
At our discretion, we will limit the number of claims a customer can file under our Shipping Package Protection policy. If we determine that a limit should be applied, we will inform the customer in writing.
Once notified, the limitation will be in effect for a period of 365 days, during which no further claims will be accepted. This limitation applies after the current outstanding claim, if any, has been processed.
We reserve the right to implement this limitation based on our assessment of each individual case.
Abuse of Coverage
In cases where a pattern of excessive claims is observed, or if it is determined that there has been an abuse of coverage or fraudulent activity, any open or future claims will be denied.
Examples of abuse of coverage are but not limited to:
- Filing a claim for an item that was not lost, stolen or damaged.
- Claims made for packages that were received and falsely reported as missing or stolen.
3. POLICY UPDATES
Darc Sport reserves the right to modify or update this Shipping Package Protection Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
4. AGREEMENT
By purchasing Package Protection with your order, you acknowledge and agree to the terms and conditions outlined in this policy. Our goal is to provide exceptional service and support, ensuring that your shipments are handled with care throughout the entire process.