Payment QuestionsUpdated 3 months ago

Duplicate Charge

If you notice multiple charges for the same order, it’s typically due to one of these reasons:

1. Failed Payment Attempts:  If your initial payment didn’t process successfully, the system might retry, resulting in extra charges appearing temporarily.
2. Technical Glitches: Occasionally, checkout errors can lead to duplicate charges.

3. Authorization Holds: Some banks place a temporary hold on funds during the transaction process, even if the order wasn’t completed

💡 Note: Any duplicate authorization charges will usually be released by your financial institution within 3–5 business days.

Charged For a Failed Order

If your order didn’t go through but you still see a charge, it’s likely due to a temporary authorization hold placed by your bank. These holds are not actual charges, and are automatically released by your bank, typically within 3–5 business days.

💡 Note: Release times may vary by financial institution, so we recommend contacting your bank for more details. 

Sales Tax

Sales tax is calculated based on your shipping address and the applicable state and local tax rates. During checkout, the system will automatically calculate the total sales tax, which will be added to your order total before completing your purchase.