Shipping BasicsUpdated 9 days ago

We are committed to ensuring that your orders are processed and delivered efficiently. Please review the following information regarding our shipping practices:

🕒 Processing Time

• Order Processing: Orders are typically processed within 2–5 business days (excluding weekends and holidays) after your order is placed.

• High-Demand Periods: During peak periods such as product drops, new releases, or sales, processing times may be extended.

📦 Shipping Methods & Delivery

• Carriers: We ship via major carriers including USPS, UPS, and DHL, depending on your location and the selected shipping method at checkout.

• Tracking: Once your order ships, you will receive a confirmation email with tracking information to monitor your shipment's progress.

🔐 Shipping Protection

• Optional Service: Shipping Protection is an optional service available at checkout that covers lost, stolen, or damaged packages.

• Unprotected Orders: Orders that do not include Shipping Protection are not protected. We assume no liability for any loss or damage once the carrier takes possession of an unprotected order.

• Claims for Unprotected Orders: If you decline Shipping Protection, any claims for missing or damaged packages must be filed directly with the carrier.

🚫 Order Modifications

• Post-Order Changes: We are unable to modify orders once they are placed. Please ensure all shipping information is accurate before confirming your order.

• Address Corrections: If your shipping address contains minor errors (e.g., missing apartment number, incorrect ZIP code), please contact us immediately. We may be able to assist before your order is processed.

🛑 Undeliverable or Returned Packages

• Incorrect Address: Packages returned due to incorrect or insufficient address information may be subject to additional shipping fees for re-delivery.

• Carrier Marked Delivered: Orders marked as delivered by the carrier but not received are not eligible for replacement unless Shipping Protection was included.