Frequently Asked Questions About Your Order
My payment went through, but I didn’t get a confirmation email. Did my order go through?
If you haven’t received a confirmation email after a few minutes, please check your spam or promotions folder. If it’s not there, your order may not have completed successfully. You can reach out to support with your full name and email used at check
I’ve sent multiple emails to support and haven’t received a response. What should I do?
We’re experiencing a high volume of messages due to the holiday season, which may cause delays in response times. Our team is actively working through all inquiries in the order they’re received. Please avoid sending duplicate messages, as that can p
Can I exchange or return my order?
No, All Sales Are Final. We’re unable to process exchanges, returns, or cancellations on any items purchased during the 50% off Black Friday sale. Please review your order carefully before completing checkout.
Are items guaranteed in my cart?
No. Items are only secured once your payment has successfully processed and your order confirmation appears. Having an item in your cart does not reserve it.
What happens if an item I ordered sells out?
Due to high demand, inventory may sell out before your order processes. If that happens, we’ll automatically refund the affected item(s) and send you an email confirmation.
I was charged twice — what should I do?
Sometimes duplicate pending charges appear if your checkout was refreshed or interrupted. Only one charge will process if one order was completed. Any extra pending charges will drop off automatically within a few business days.
Can I get a price adjustment for an order I placed before the sale?
No. We do not offer price adjustments on orders placed before a sale or promotion, or after a discount code expires. All pricing at the time of purchase is final.