Order DelaysUpdated 2 months ago
We typically ship orders within 5 business days. If there's a delay, we’ll keep you posted.
Here are the most common reasons order may be delayed:
Inventory Verification
Occasionally, we need to confirm stock availability before processing your order. If an item is low in stock or temporarily unavailable, your order may be held while we assess fulfillment options. In some cases, items may be delayed, but we will ship them as soon as they become available.
Payment Issues
If there’s an issue with your payment (like incorrect card details or declined payment), it can delay your order.
Incorrect Address Format
If your address is incomplete, missing details, or not in the correct format, it can cause delays in shipping. This is especially common with international addresses or when there’s a mismatch between the address and shipping information.
See below for correct address format.
NAME:
ADDRESS LINE 1: [Street Address or Building Name/Apartment Number]
ADDRESS LINE 2: [District/Neighborhood Name]
CITY: [Prefecture] [City/Town/Village]
STATE: [Prefecture] [Ward] (if applicable)
ZIP CODE: [Postal Code]
COUNTRY:
PHONE:
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